Technical Support

MyTradesecrets Help Desk

If you need technical support for your MyTradesecrets account or an online application: 

• Phone 1-800-248-4823, Option 3
• Email ae.helpdesk@gov.ab.ca

Hours of operation | Monday to Friday (except statutory holidays) 8:15 a.m. to 4:30 p.m. (MST)

Have your AIT ID or Alberta Student Number (ASN) ready.  

• Look up your ASN.  
• Find your AIT ID on your blue book, apprentice ID, journeyperson card, at the top of the screen in your MyTradesecrets account, or on any correspondence you've received from us. 

If you have general (non-technical) inquiries, contact your local AIT Office.

Alberta.ca Account Support

For assistance with your Alberta.ca Account:

• Phone 1-844-643-2789
• Email alberta-ca.account@gov.ab.ca

Hours of operation | Monday to Friday (except statutory holidays) 8:15 a.m. to 4:30 p.m. (MST)

To manage your Alberta.ca Account information.

• Create and manage your Alberta.ca Account.
• Accessing MyTradesecrets (FAQs) through your Alberta.ca Account.

System Requirements

The Alberta.ca Account supports the use of current releases of Chrome, Firefox, Edge, Safari, and Internet Explorer 11 or newer. For best results, we encourage you to use something current and ensuring your cookies and Javascript are enabled.