Technical Support

MyTradesecrets Help Desk

If you need technical support for your MyTradesecrets account or an online application, contact the MyTradesecrets Help Desk. 

• Monday to Friday (except statutory holidays) 8:15 AM to 4:30 PM (MST)
• Phone 1-800-248-4823, Option 3
• Email ae.helpdesk@gov.ab.ca

Have your AIT ID or Alberta Student Number (ASN) ready.  

• Look up your ASN here.  
• Find your AIT ID on your blue book, apprentice ID, journeyperson card, at the top of the screen in your MyTradesecrets account, or on or any correspondence you've received from us. 

If you have general (non-technical) inquiries, contact your local AIT Office. 

Alberta.ca Account Support

For assistance with your Alberta.ca Account, contact Alberta.ca Account Support.

• Monday to Friday (except statutory holidays) 8:15 AM to 4:30 PM (MST)
• 1-844-643-2789
• alberta-ca.account@gov.ab.ca 

To manage your Alberta.ca account information, sign in here. 

• Learn more about your Alberta.ca account here.  
• Learn more about accessing MyTradesecrets through your Alberta.ca account here. 

System Requirements

The Alberta.ca Account supports the use of current releases of Chrome, Firefox, Edge, Safari, and Internet Explorer 11 or newer. For best results, we encourage you to use something current and ensuring your cookies and Javascript are enabled.