Technical Support

MyTradesecrets Help Desk

If you need technical support for your MyTradesecrets account or an online application, contact the MyTradesecrets Help Desk. 

  • Monday to Friday (except statutory holidays) 8:15 AM to 4:30 PM (MST)
  • Phone 1-800-248-4823, Option 3
  • Email

Have your AIT ID or Alberta Student Number (ASN) ready.  

  • Look up your ASN here.  
  • Find your AIT ID on your blue book, apprentice ID, journeyperson card, at the top of the screen in your MyTradesecrets account, or on or any correspondence you've received from us. 

If you have general (non-technical) inquiries, contact your local AIT Office Account Support

For assistance with your Account, contact Account Support.

To manage your account information, sign in here

  • Learn more about your account here.  
  • Learn more about accessing MyTradesecrets through your account here


System Requirements

The Account supports the use of current releases of Chrome, Firefox, Edge, Safari, and Internet Explorer 11 or newer. For best results, we encourage you to use something current and ensuring your cookies and Javascript are enabled.