Technical Support

MyTradesecrets and MyAlberta Digital ID Support

For username and password questions, visit the MyAlberta Digital ID website and click on Common Questions. See also Frequently Asked Questions about accessing your MyTradesecrets account using your MyAlberta Digital ID.

You may view or edit your Basic Account by signing in to MyAlberta Digital ID. Note: This link does not provide direct access to MyTradesecrets. It only provides access to your MyAlberta Digital ID account.

What system requirements do I need to use MyAlberta Digital ID?

We recommend ensuring your cookies and Javascript are enabled. The MyAlberta Digital ID website supports the use of current releases of Chrome, Firefox, Edge, Safari, and Internet Explorer 11 or newer. For best results, we encourage you to use something current.

If I need further assistance?

Contact the Work Force Development Help Desk for MyTradesecrets technical support or support with transferring your existing account to MyAlberta Digital ID.

  • Monday to Friday (except statutory holidays) 8:15 AM to 4:30 PM (MST)
  • Phone 780-427-5318, Option 2
  • Call toll-free (within Alberta) to 310-0000 followed by 780-427-5318, Option 2 
  • Email wfdhelpdesk@gov.ab.ca

For assistance with your MyAlberta Digital ID Account: