Appliance Service Technician
Appliance service technicians are part of a dynamic industry that reflects the rapid technology revolution. They install, service and repair household and commercial appliances. This diverse industry offers a large spectrum of work environments including homes, the hospitality industry, medical facilities, jails, grocery stores, bakeries, airports, remote camps and railway companies.
In general, appliance service technicians:
- diagnose concerns by interpreting the customer’s observations,
- access manufacturers' service manuals and bulletins and use specialized tools and testing devices to locate the issue(s),
- maintain appliances by disassembling, cleaning internal parts, replacing faulty or worn parts, reassembling and testing,
- communicate with customers for the purpose of estimates, and the use and care of their appliances, and
- prepare work orders, complete reports for billing, and maintain records for parts inventories and future service calls.
For more information regarding tasks and activities, please review the Trade Regulation.
Appliance service technicians generally work independently with little supervision and commonly drive a service vehicle with an inventory of tools and parts.
Appliance service technicians usually work a 40-hour week and may work overtime in an emergency or at busy times of the year.
The physical demands vary. This trade can involve a considerable amount of standing, stooping, kneeling, reaching and lifting.
Appliance service technicians are independent and self-motivated individuals who enjoy meeting and helping people. The work is most rewarding for those who like problem-solving and working with their hands.
To be successful in their trade, appliance service technicians must have:
- good mechanical aptitude and manual dexterity,
- the ability to be detail-oriented,
- strength, stamina and the ability to lift items in excess of 25 kilograms,
- a willingness to keep up-to-date with changing technology,
- good problem solving skills, and
- the ability to interact with the public in a courteous and tactful manner.
Appliance service technicians work for appliance dealers, independent appliance service companies, department stores, appliance manufacturers' service departments and gas and electric utility companies.
Journeyperson wage rates vary, but generally range from $25 to $45 an hour plus benefits.
With experience and knowledge on how to run a small business, appliance service technicians may start their own independent appliance service companies or appliance sales and service outlets. They may also become factory service representatives employed by manufacturers to supervise authorized repair depots in a particular region.
Experienced appliance service technicians employed in larger organizations may become specialists or advance to supervisory positions such as foreman or service manager.
To work as an appliance service technician in Alberta, a person must be a registered apprentice, an Alberta-certified journeyperson, or hold a valid recognized credential.
Individuals possessing a valid recognized credential in Alberta are eligible to receive a Blue Seal business credential after completing the necessary requirements.
The term of apprenticeship for an appliance service technician is 3 years (three 12-month periods) including a minimum of 1600 hours of on-the-job training each year, and 8 weeks of technical training in each year.
- An applicant who previously completed courses of study or work experience related to the appliance service technician trade or holds a related journeyperson certificate and has the employer's recommendation, may qualify for credit that could reduce the term of apprenticeship. Inquiries about credit for previously completed courses of study or work experience can be directed to an apprenticeship representative toll-free at 1-800-248-4823.
- A person who has previous training or work experience in the trade and wants to determine their level of skill and knowledge for entry or advanced standing in an apprenticeship program may complete the online Prior Learning Assessment Application. For more information, see the online Prior Learning Assessment Guide.
- A high school student can become an apprentice and gain credits toward apprenticeship training and a high school diploma at the same time under the Registered Apprenticeship Program (RAP).
To learn the skills required of a appliance service technician in Alberta and be issued an Alberta Journeyman Certificate, a person must:
- satisfy the entrance requirements or pass the entrance exam (see Entrance Level Competencies, Exam Counselling Sheet, Entrance Exam Study Guide, and Entrance Exam Support Materials List)
- find a suitable employer who is willing to hire and train an apprentice
Most employers prefer to hire high school graduates and may select apprentices from among their current employees.
For holders of an existing trade certificate, it can serve as your entrance requirement equivalency when registering in an additional trade.
- complete the online Apprenticeship Application and Contract
- pay the non-refundable application fee as part of the application process
- complete the required on-the-job training
- during on-the-job training, apprentice appliance service technicians earn at least 55 percent of the journeyperson wage rate in their place of employment in the first year, 70 percent in the second, and 85 percent in the third year.
- complete all of the program requirements as identified in the course outline
- enroll in technical training
- select an educational institution that offers training for appliance service technician apprentices, and a time to attend training
- determine requirements for enrolling at the selected institution, and forward completed enrolment form to the selected institution
- review books and materials required for training
- successfully complete all required exams
Apprentices may attempt the Interprovincial Exam in the final period of their apprenticeship training and, if successful, be granted a Red Seal.
When apprentices attend technical training, they are required to pay the applicable tuition fee and purchase course supplies.
Student loans, grants, scholarships and other financial assistance may be available. For more information see Financial Assistance, visit an Apprenticeship and Industry Training office or call toll-free to 1-800-248-4823.
An appliance service technician who holds a valid trade certificate from Alberta or from another Canadian province or territory may apply to write the Interprovincial Exam and, if successful, be granted a Red Seal under the Interprovincial Standards Red Seal Program. The Red Seal is recognized throughout most of Canada.
To prepare for the exam see the Exam Counselling Sheets and review available resource materials.
For a Qualification Certificate based on a recognized credential or work experience in order to prepare for the exam(s) please refer to the Exam Counselling Sheets and review available resource materials.
Time spent on supervisory or foreman duties, counter work, heading the tool crib, or on training course is NOT counted as 'hands-on' work experience.
A person who holds a valid recognized credential does not require an Alberta equivalency document to work in the trade in Alberta.
However, some employers may require Alberta documentation as proof that the holder is allowed to work in the trade or that the holder's credential is recognized.
More information regarding the Equivalency Program can be found here.